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Below are some common questions:
Your Aurentum jewellery is designed for daily life, crafted from durable materials to be long-lasting and tarnish-free. To keep your signature two-tone pieces looking brilliant for years, here are a few simple recommendations.
4 Ways to Preserve Your Radiance
- Last On, First Off: To protect the 18k gold plating, always put your Aurentum pieces on after applying your perfumes, hairspray, and lotions. Chemicals found in deodorants and body oils can gradually diminish the luster of the finish.
- Rethink the Dip: While our stainless steel base is highly water-resistant, we recommend removing your jewellery before swimming in chlorinated pools or saltwater, as these harsh chemicals can affect the gold finish over time.
- Clean with Care: For daily maintenance, gently wipe your piece with a soft, dry polishing cloth. For a deeper clean, use a small amount of mild dish soap and warm water, rinsing thoroughly and drying immediately. Avoid harsh chemical cleaners.
- Be Mindful of Oils: Steer clear of direct contact with heavy sunscreens, tanning lotions, and intense body oils while wearing your pieces, as residue can build up quickly and dull the metal's shine.
How to Store Your Treasured Pieces
Proper storage is key to protecting the integrity and finish of your jewellery.
- The Best Defense: Utilize the reusable Aurentum box your piece arrived in! Storing your jewellery in a dedicated case, roll, or box prevents scratching, entanglement, and unnecessary exposure to dust.
- Keep it Cool and Dry: The best storage environment is a dark, cool, and dry place. High humidity can be challenging, especially for plated jewellery. If you live in a very humid environment, storing a small packet of desiccant crystals (those small moisture-absorbing packets) alongside your pieces can help.
- Avoid Direct Sunlight: Prolonged, intense exposure to direct sunlight should be avoided, as this can cause it to fade and lose its vibrant colour over time.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Yes, we provide free shipping worldwide.
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.